Shipping Policy

Last updated: 7 August 2026

This Shipping Policy applies to business orders placed through Geometry Wholesale EU for delivery to eligible business addresses in the European Union. It forms part of the terms accepted with your order.

Where we deliver

Geometry Wholesale EU is intended for approved retail partners with delivery addresses in the 27 Member States of the European Union. The United Kingdom, Switzerland, Norway, Iceland, and other non-EU destinations have different customs, tax, currency, and delivery requirements and are not covered by this policy. Please contact wholesale@geometry.house before ordering for a destination outside the EU.

Stock and order processing

Our EU wholesale assortment is stocked in the EU, subject to availability. After you place an order, we may review the delivery address, buyer details, product availability, and payment or payment terms before accepting and releasing it for fulfilment.

Any dispatch estimate shown at checkout or in your order confirmation is an estimate, not a guaranteed delivery date. Weekends, public holidays, large orders, pre-orders, back-orders, address checks, and events outside our reasonable control may add time. If an item becomes unavailable or an order is expected to be materially delayed, we will contact you using the details supplied with the order.

Shipping charges and service

Available delivery services and shipping charges are calculated for the active company location and delivery address and are shown at checkout before the order is submitted. Unless we agree otherwise in writing, the shipping charge displayed at checkout and recorded in the order confirmation applies. We do not promise a fixed rate or free-shipping threshold under this policy.

We select an appropriate tracked service for the destination, shipment size, and available carrier network. We may divide an order into more than one shipment. We will not add an extra shipping charge for a split shipment unless we notify you and receive your agreement first.

Tracking and delivery

When tracking is available, we will send it to the email address associated with the order. Delivery times shown by Geometry or the carrier are estimates. Weather, peak periods, local holidays, carrier disruption, remote-area service, and other circumstances outside our reasonable control can affect delivery.

Please provide a complete business address, the receiving contact, and any access information needed by the carrier. The buyer is responsible for ensuring that someone can receive the shipment. Additional costs caused by an incorrect or incomplete address, a refused delivery, or repeated unsuccessful delivery attempts may be charged to the buyer unless the problem was caused by Geometry or its carrier.

VAT, customs, and import charges

Shipping charges and VAT treatment are determined from the order, delivery destination, buyer and company-location details, and applicable law. The amounts and treatment presented at checkout and on the invoice govern the order. Supplying a VAT number does not by itself guarantee VAT-free or zero-rated treatment.

Customs duties are generally not expected when goods move between EU Member States from stock already in the EU. If an order is delivered outside the EU, or the order confirmation states that goods will be supplied from outside the EU, import VAT, customs duties, brokerage, or clearance fees may apply. Responsibility for those charges will be stated at checkout, in the order confirmation, or in a separate written quotation.

Damaged, missing, or incorrect goods

Please inspect each shipment promptly. If cartons arrive visibly damaged, note the damage with the carrier where reasonably possible and keep the packaging. Report damaged goods, shortages, or incorrect items to wholesale@geometry.house as soon as possible, preferably within five business days of delivery.

Include your order number, the affected item and quantity, and clear photographs of the goods, outer packaging, shipping label, and visible damage. We will review the report and, where appropriate, arrange a replacement, credit, refund, or carrier claim. This reporting request does not limit rights that cannot lawfully be excluded.

Delayed or lost shipments

If tracking has not updated or a shipment has not arrived after the carrier's estimated delivery window, contact us with your order number. We will investigate with the carrier and keep you informed. A shipment is treated as lost only after the carrier completes its investigation or confirms the loss.

Changes and cancellations

Contact us immediately if a delivery address or order detail needs to change. We cannot guarantee a change or cancellation after an order has entered fulfilment. If a shipment must be redirected or returned because of a buyer-requested change, the resulting carrier costs may be charged to the buyer.

Returns

This policy covers delivery. Returns, exchanges, and non-shipping defects are governed by our Refund Policy and the terms accepted with the order. Please obtain approval before returning wholesale goods.

Contact

Questions about shipping or a current order can be sent to wholesale@geometry.house. Include your company name and order number so we can help quickly.