Refund Policy

Last updated: 13 August 2026

This Refund Policy applies to business orders placed through Geometry Wholesale EU. Contact wholesale@geometry.house before returning goods. Returns sent without approval may be refused or delayed.

Business purchases

This storefront is intended for approved professional buyers purchasing for business use or resale. Consumer cooling-off and change-of-mind rights generally do not apply to a purchase made wholly for business purposes. Nothing in this policy limits mandatory rights that apply if a buyer legally qualifies as a consumer or where a right cannot be excluded.

Damaged, missing, incorrect, or defective goods

Inspect goods promptly after delivery. Report visible shipping damage, shortages, or incorrect items as soon as possible, preferably within five business days. Report a latent defect promptly after discovery. A delayed report does not remove a remedy that cannot lawfully be excluded, but it may affect our ability to investigate a carrier claim or verify when damage occurred.

Include the company name, order number, affected SKU or product, quantity, and clear photographs of the goods, packaging, shipping label, and issue where relevant. Keep the goods and packaging until we provide instructions.

After review, we may repair or replace the goods, supply missing goods, issue an account credit, reduce the price, or refund the affected amount, depending on the circumstances, availability, agreed terms, and applicable law. We cover reasonable return shipping for a confirmed Geometry error or covered defect when the return follows our instructions.

Change-of-mind and commercial returns

Change-of-mind returns are not automatic for wholesale orders. We may approve a return of standard, current merchandise requested within 14 days after delivery when the goods are unused, unwashed, unaltered, in saleable condition, and in their original packaging. Approval may depend on product type, quantity, season, and the account's commercial arrangements.

The buyer is responsible for approved change-of-mind return shipping and transit risk. Original shipping charges are not refundable unless required by law or the return results from our error. We will disclose and obtain agreement to any handling or restocking deduction before authorising the return.

Items normally not eligible for change-of-mind return

Unless defective, incorrectly supplied, or otherwise required by law, we normally do not accept change-of-mind returns for:

• customised, personalised, made-to-order, or specially sourced goods;
• samples, testers, display items, final-sale items, or discontinued clearance goods identified as such when ordered;
• goods that have been used, washed, altered, damaged after delivery, or removed from saleable packaging; or
• goods returned after the authorised return window or without the issued return instructions.

Return authorisation and shipping

If a return is approved, we will provide the return address, authorisation details, deadline, and any required carrier instructions. Pack goods securely and include the requested order information. Do not send returns to a retail address, carrier depot, or other location unless we direct you to do so.

Inspection and resolution

We inspect returned goods before issuing a credit or refund. If the return does not match the approved condition or quantity, we will contact you before changing the proposed resolution. Approved refunds are issued to the original payment method where practicable; approved account credits are applied to the relevant business account. Processing times can vary by payment provider and bank.

Order changes and cancellations

Contact us immediately to request a change or cancellation. We cannot guarantee a cancellation after an order is accepted or enters fulfilment. If we approve a cancellation after costs have been incurred, we will identify those costs before finalising the cancellation where practicable.

Carrier claims

When we arranged the carrier, we normally manage a covered loss or damage claim with that carrier. Please provide requested evidence and do not dispose of packaging before the claim is assessed. A shipment is treated as lost after the carrier confirms the loss or completes its investigation.

Contact

Send return, damage, shortage, and refund requests to wholesale@geometry.house. Include your company name and order number so we can respond efficiently.

Language

Translations are provided for convenience and accessibility. We aim to keep them consistent with the approved English version. If a translation differs from the English version, the English version controls to the extent permitted by applicable law.